Red Line High – Returns & Refunds Policy

Last updated: November 7, 2025

We want you to be happy with your Red Line High purchase. Because we’re an apparel and lifestyle brand and many items are produced in limited runs, we have a clear return policy to keep things fair for both customers and our business.

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1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If 30 days have passed since delivery, we may not be able to offer a refund or exchange, except where required by law.

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2. Return Eligibility

To be eligible for a return:

• Your item must be in the same condition that you received it

• Unworn, unused, and unwashed

• Tags still attached

• In the original packaging (bags, boxes, accessories, etc.)

• You must provide proof of purchase (order number or receipt)

Items sent back to us without first requesting a return will not be accepted.

We reserve the right to refuse returns that do not meet these conditions.

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3. How to Start a Return

To start a return, email us at info@redlinehigh.com with:

• your order number

• the item(s) you want to return

• the reason for the return

• photos if the item arrived damaged or incorrect

If your return is accepted, we’ll send you return instructions and the return address.

At this time, return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective on arrival, etc.).

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4. Damages, Defects & Wrong Items

Please inspect your order when you receive it and contact us right away if:

• the item is defective or damaged, or

• you received the wrong item

so we can evaluate the issue and make it right. In most cases, we’ll ask for photos to speed things up.

For approved defective/damaged items, we will cover return shipping or send a replacement at no additional cost.

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5. Non-Returnable / Final Sale Items

Some items cannot be returned:

• custom or made-to-order items (if we offer them)

• clearance or sale items

• gift cards

• digital products (if applicable)

• personal-use items

• Stickers, lanyards, keychains, and small accessory items are final sale and not eligible for return.”

If you’re unsure whether your item can be returned, email info@redlinehigh.com before sending it back.

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6. Exchanges

The fastest way to get the item you want is to return the item you have (once it’s approved) and then make a separate purchase for the new item.

We currently process exchanges as a new order rather than holding inventory.

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7. International Orders

We do sell internationally.

For international orders:

• Customers are responsible for return shipping costs.

• Original shipping fees, customs, or import duties paid on the original order are not refundable.

• Returned items must still meet the 30-day and condition requirements (we go by delivery date on your tracking).

If an international shipment is refused or returned to us due to unpaid duties/taxes, we may deduct any fees or costs incurred from the refund.

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8. European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification.
As above, the item must be in its original condition, unworn/unused, with tags, and in the original packaging, and you’ll need proof of purchase.

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9. Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved or not approved.

• If approved, we’ll refund to your original payment method.

• Refunds can take up to 10 business days to appear, depending on your bank or card provider.

• We may deduct original shipping and/or return shipping (if we provided a label) from your refund, unless the return was due to our error.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@redlinehigh.com.

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10. Contact

Questions about returns?
info@redlinehigh.com