Shipping policy
Red Line High Shipping Policy
Last Updated: November 7, 2025
1. Processing & Handling Time
All orders are processed and shipped within 5–10 business days after your order is placed.
This timeframe allows us to carefully package and quality-check every item before shipment.
Orders are not shipped on weekends or holidays.
During high-volume periods (such as product drops or sales), processing times may be extended. We appreciate your patience as a small, independently operated brand.
Please note: Shipping operations may occasionally be delayed due to holidays, events, or temporary store closures.
If this occurs, a notice will be posted on our website and social media channels with updated processing timelines.
2. Shipping Locations
We currently ship all orders from Calgary, Alberta, Canada.
At this time, Red Line High ships to:
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Canada (domestic orders)
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United States
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Select international destinations
If we are unable to ship to your location, you will be notified before your order is processed.
3. Shipping Rates
Shipping rates are automatically calculated at checkout based on your delivery address, carrier rates, and order size.
We may offer flat-rate or free shipping promotions from time to time, which will be clearly displayed during checkout.
Please note that shipping costs are non-refundable once an order has been processed.
Any import duties, taxes, or customs fees are the responsibility of the customer and are not included in our shipping rates.
4. Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Tracking updates may take up to 24–48 hours to appear after the carrier has scanned your package.
If you have not received your tracking email within 10 business days of placing your order, please contact us at info@redlinehigh.com
5. Delivery Estimates
Estimated delivery times (after processing):
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Canada: 3–10 business days
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United States: 7–21 business days
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International: 10–30 business days (depending on destination and customs clearance)
Please note these are estimated timeframes provided by carriers and may vary.
Red Line High cannot guarantee exact delivery dates.
6. Customs, Duties & Taxes
For international shipments, your order may be subject to import duties, taxes, or other customs fees imposed by your destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Red Line High is not responsible for delays or fees resulting from customs processing as these are completely outside of our control.
By placing an order, you acknowledge and accept that any customs-related charges are the responsibility of the customer.
7. Lost, Stolen, or Delayed Packages
Once an order is shipped and marked as “Delivered” by the carrier, Red Line High is not responsible for lost, stolen, or delayed packages.
If your package shows as delivered but you haven’t received it:
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Verify the shipping address on your order confirmation
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Check with household members, neighbors, or your local postal service
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If still unresolved, contact the shipping carrier directly using your tracking number
We’ll do our best to assist, but we are unable to issue replacements or refunds for items confirmed as delivered by the carrier.
8. Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect or incomplete address is provided, Red Line High is not responsible for orders lost, delayed, or returned due to address errors.
If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
9. Order Changes & Cancellations
Once an order has been placed, changes or cancellations cannot be guaranteed due to our fast processing times.
Please contact info@redlinehigh.com as soon as possible if you need to make a change.
If the order has not yet shipped, we will do our best to accommodate your request.
10. Preorders & Special Releases (if applicable)
Occasionally, Red Line High may offer preorder or limited-edition drops.
Shipping timelines for these products will be clearly stated on the product page.
Preorder shipping times may extend beyond our normal 5–10 business day processing window.
11. Contact Us
If you have any questions about your order or our shipping process, contact:
info@redlinehigh.com